I had heard previous reports about the managers and their 'transactional' disposition and I have to agree - this aspect desperately needs some work. We could not fault the actual accommodation. Very clean and warm and perfect for a weekend away. The term ”Luxury” is clearly a work in progress and at the moment a step too far" "A really amazing property with a beautiful outlook while the villas themselves have been finished to a really high standard. In reality it was just like checking in to any other top quality motel complex the likes of which I have stayed at many times. etc etc” might have done more to position the venue and make a connection with us. a spiel ”Of Welcome to the Plume Villas, we are looking forward to looking after you during your stay. There is no Luxury welcome to position the villas as somewhere that you should be looking forward to and will enjoy. Then the greeting and check in process is VERY transactional - focusing on simply getting your payment and giving you the key. (Covid accepted) Walking into a chair and cabinet in the motel like reception shatters any concept of Luxury. It is very competent and comfortable but for me luxury is a step up form here The arrival / check in process is also not in keeping with a luxury facility (”OFFICE” is not a welcoming Luxury term. They are modern and the décor in beige and creams with light woodgrain and some black is very tasteful (What you see in the pics is true to what you get) But I would not call it luxury at all. The setting scores very highly The Villa interiors are extremely comfortable and nicely appointed. The villas are in natural tones and lovely modern styling and located to give each its own privacy and dedicated carpark. "Beautiful landscaped setting with landscaped access driveway and villa surrounds.
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